Refund Policy

1. Subscription Fees

Intentosphere is a SaaS platform. Subscription fees are generally charged in advance for the selected billing period. Unless required by applicable law or expressly agreed in writing, fees for an active billing period are non-refundable once access has been activated or the service has been used.

2. Cancellation

You may cancel future renewals from your workspace, by contacting support, or through the available billing flow. Cancellation stops future billing after the current billing period, but it does not automatically refund previous or current period charges.

3. Refunds We May Approve

We may approve a refund or billing adjustment in cases such as:

• Duplicate payment for the same account, plan, and billing period.
• Incorrect amount charged because of a verifiable billing or payment gateway error.
• Payment captured but the subscription or workspace access was not activated due to a technical issue on our side.
• Any refund required under applicable law or a written agreement signed by Intentosphere.

4. Non-Refundable Cases

Refunds are generally not provided for change of mind, unused time in an active billing period, lack of business results, campaign performance, user error, incomplete setup by the customer, violation of our Terms, or failure to use available features after account activation.

5. How to Request a Refund

To request a refund, contact us within 7 days of the charge and include your account email, company name, payment date, transaction reference, amount paid, and reason for the request. We may ask for additional information to verify the payment and account status.

6. Review Timeline

Refund requests are reviewed on a case-by-case basis. We aim to respond within 5 business days after receiving the required information. Complex cases involving payment gateways, banks, or verification checks may take longer.

7. Refund Processing Time

If a refund is approved, it will usually be issued to the original payment method. Processing time depends on the payment provider, bank, card network, or wallet provider and may take 5 to 10 business days or longer.

8. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first so we can investigate. Filing a chargeback or payment dispute may result in temporary suspension of the related workspace while the dispute is reviewed.

9. Plan Downgrades

Plan downgrades may take effect at the next billing period unless otherwise shown in the product or agreed in writing. Any unused value from the current period is not automatically refundable.

10. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised effective date.